Policies

Clear. Fair. Sustainable.

We believe in transparency, sustainability, and making sure your experience with us is smooth and stress-free. Below are our policies on products, services, appointments, and events. If you have any questions, feel free to contact us!

1. Order Processing & Shipping (For Products)

Processing Times:

• Standard Orders: Processed within 3-5 business days (Monday–Friday, excluding holidays).

• Custom Orders: May take 7-14 business days, depending on the request.

Shipping Methods & Timeframes:

• Standard Shipping: Typically takes 5-7 business days after processing.

• Expedited Shipping: Available at checkout for an additional cost.

Once your order ships, you’ll receive a tracking number via email.

International Shipping:

• We [do/do not] currently offer international shipping.

• If we ship internationally, customers are responsible for customs fees, import taxes, or duties.

2. Returns, Exchanges & Refunds (For Products)

We do not accept returns on:

✔ Skincare, body care, bath, wellness products (for hygiene reasons).

✔ Candles & other products (as they are made to order).

✔ Digital downloads & gift cards.

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, contact us within 5 days of delivery with:

• A photo of the item and packaging.

• Your order number.

We will replace or refund the item if the issue is confirmed.

Cancellations:

• Orders can be canceled within 24 hours of purchase for a full refund.

• After 24 hours, orders are final as they begin processing.

3. Service Policies (Facials, Waxing, Brows, Lashes)

Booking & Deposits:

• All appointments require a non-refundable deposit to secure your spot.

• The deposit will be applied toward your service.

• Remaining balance is due at the time of your appointment.

Cancellation & Rescheduling:

• 24+ hours notice: You may reschedule your appointment without penalty.

• Less than 24 hours notice: Deposit is forfeited, and a new deposit is required to rebook.

• No-shows & same-day cancellations: Deposit is forfeited, and a new deposit is required to rebook.

Late Arrivals:

• A 10-minute grace period is allowed.

• After 10 minutes, your appointment may be shortened or canceled at the charge of deposit placed.

Sick Policy:

• If you are feeling unwell, please reschedule at least 24 hours in advance.

• If you arrive sick, you may be asked to reschedule, and your deposit will be forfeited.

Service Satisfaction:

• If you are not satisfied with your service, please contact us within 24 hours.

• No refunds as it is used product and time, but we will work with you to make it right!

4. Event & Travel Policies (If Applicable)

Deposits & Payments:

• Some events require a non-refundable deposit to secure your spot.

• Full payment is due [X days/weeks] before the event.

Cancellations & Refunds:

• Cancellations made before [X days/weeks] will receive a partial refund.

• Cancellations made after [X days/weeks] are non-refundable, as bookings are finalized.

Liability & Responsibility:

• We are not responsible for lost or stolen items during events/travel.

• Participants must sign a waiver before joining trips or events.

5. Sustainable Packaging & Eco-Friendly Practices

We’re committed to reducing waste!

• Minimal & Recyclable Packaging: We use eco-friendly, biodegradable, and recyclable materials whenever possible.

• Plastic-Free Shipping: Most orders are shipped in recyclable or compostable mailers.

• Help Us Stay Green: We encourage customers to reuse or recycle packaging.

6. Contact & Support

Still have questions? Need help with an order or appointment? Reach out!

We aim to respond within 24-48 hours.